Terms and conditions

These terms apply to every order placed on patinaskins.com. Patinaskins is a trading name of HIGHER MARGINS LTD. When these terms say “we”, “us” or “our”, they mean HIGHER MARGINS LTD. “You” means the person placing the order.

Seller

HIGHER MARGINS LTD, trading as Patinaskins

Company number

15605091

Registered office

20 Wenlock Road, London, England, N1 7GU

Email

info@patinaskins.com

Support hours

Mon–Fri, 09:00–18:00 (GMT)

These terms work together with our Delivery via Steam policy, Refund policy, Payment policy, Item guarantee, Privacy policy and Cookie policy. Nothing in them reduces the rights you have by law as a consumer.

You must be at least 18 years old to create an account or place an order. We ask for your date of birth when you register with an email, or before your first order if you sign in through Steam, and we do not take orders from anyone under 18.

We sell to consumers buying items for their own Steam account. Patinaskins is a store: we sell items we source, and you cannot sell, list or exchange items with other users here. If you buy items for resale or commercial use, the consumer rights described in these terms do not apply to that purchase.

You need a Steam account in good standing to receive items. The details you give us (name, email, billing address, Steam account and trade URL) must be accurate and your own.

We sell to customers in the United Kingdom and European Union member states. Checkout only accepts billing addresses in these countries.

We do not sell to, deliver to or accept orders or accounts from Russia, Belarus, Iran, North Korea, Syria and Cuba, or from the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region). These countries and territories are excluded from registration and checkout. If we find that an order is connected to one of them, for example through the billing address, payment card or Steam account, we cancel it and refund the full amount paid.

We sell cosmetic items for Counter-Strike 2: weapon finishes (skins), knives and gloves. Items are digital. They are delivered to your Steam account, they change only how weapons look in the game and they have no effect on gameplay.

Each listing is one item with a stated market name, rarity, exterior and quality (normal, StatTrak™ or Souvenir). Where an exterior applies, we show the float range that exterior allows for that finish. The exact float value, pattern and any phase not stated on the listing are those of the item delivered and are shown in Steam after delivery. Images are the standard Steam images for the item.

Items exist inside Steam, a service run by Valve Corporation. Patinaskins is not affiliated with or endorsed by Valve. Steam’s own terms, including the Steam Subscriber Agreement, apply to your Steam account and to items in it. Valve can change how items work, how they can be traded or whether they remain available in the game.

1. You sign in, link your Steam account and save your Steam trade URL.
2. You add items to your bag and go to checkout, where you enter your contact details and billing address.
3. We check the current price of each item. If a price has gone up, we show you the new total before you can pay.
4. You tick the box to agree to these terms and, separately, the box asking us to start delivery straight away, and select Pay.
5. You are taken to our payment provider’s hosted page to pay by card.
6. Once the payment provider confirms the payment to us, we email you an order confirmation. The contract between you and HIGHER MARGINS LTD is formed when we send that email.

Each listing is a single item, so you can buy each item once per order, and up to 10 items in one order. We may decline an order before the contract is formed, or cancel it afterwards with a full refund, if an item is no longer available, if the price or description shown was clearly wrong, if your Steam account cannot receive trade offers, if the order is linked to a restricted country or territory, or if the payment appears fraudulent. We tell you by email if this happens.

Prices are shown in USD, EUR and GBP. Our prices are set in USD; prices in other currencies are converted at our current exchange rate. You pay in the currency selected when you place the order, and the total shown before you pay is the amount charged. Your card issuer may add its own foreign exchange fee if your card is in a different currency.

HIGHER MARGINS LTD is not registered for VAT. We do not charge VAT, no VAT is added at checkout and no VAT is shown on your order confirmation or invoice.

There is no delivery charge. The total shown at checkout is the full amount you pay.

We accept Visa and Mastercard cards. Card details are entered on the hosted payment page of our payment provider, which is PCI DSS compliant. We never see or store your full card number. Your bank may ask you to confirm the payment with 3-D Secure, for example in your banking app.

Your card is charged when you complete payment. We only request delivery of your items after the payment provider has confirmed the payment to us. If the payment is declined, no order is placed. More detail is in our Payment policy.

We deliver each item as a Steam trade offer to the Steam account you linked, using the trade URL saved in your account. We send the offer usually within minutes of payment confirmation. Delivery is complete when you accept the offer and the item is in your Steam inventory.

You must accept the offer before it expires. Each trade offer has an expiry time. It is shown on the offer in Steam and on your order page. Check that the offer gives you the item you bought and asks for nothing from your inventory.

Steam may place received items under trade protection for up to 7 days, during which they cannot be traded or sold, and accounts without the Steam Guard Mobile Authenticator can face a trade hold of up to 15 days. These are Steam rules that we cannot change. Full detail is in our Delivery via Steam policy.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and the Consumer Rights Directive in the EU, you normally have 14 days to cancel a contract for digital content. That right ends once delivery of the digital content has begun with your express consent and your acknowledgement that you lose the right.

At checkout there is a separate box, which is not ticked in advance: “I ask you to start delivery straight after payment and I understand I lose my right to cancel once the trade offer is sent.” You cannot place an order without ticking it. We record the time you ticked it and the wording you agreed to, and we repeat it in your order confirmation email. Delivery begins when we send the trade offer for your item, which happens straight after your payment is confirmed.

You can cancel an order without charge before we send the Steam trade offer. Email info@patinaskins.com or use the contact form with your order number. If the offer has not been sent yet, we cancel the order and refund you in full.

We refund the price you paid for an item if we cannot deliver it within 24 hours of payment confirmation, if the trade offer fails or expires for a reason on our side, if Steam reverses the trade while the item is under trade protection, or if you cancel before we send the Steam trade offer. We refund within 14 days to the original payment method, in the currency you paid in.

If a trade offer cannot be completed because of your Steam account, for example an invalid trade URL, a private inventory, a trade ban or a Steam Guard restriction, we tell you and refund the item. We do not refund items once they are in your Steam inventory, except as described in our Item guarantee. Full detail is in our Refund policy.

If something is wrong with an order, please contact us first. Most problems are solved faster by us than through a card dispute.

If you open a chargeback with your card issuer, we will respond to the issuer with the order details, the Steam trade offer record, your recorded request for immediate delivery and our correspondence with you. If the chargeback is decided in your favour, we do not also refund you directly for the same amount. If a chargeback is raised for items that were delivered, we may suspend the account while the dispute is open. This does not limit any right you have under card scheme rules or consumer law.

You are responsible for keeping your password and your Steam account secure and for activity on your account. Tell us straight away if you think someone else has used it. We never ask for your Steam password or Steam Guard codes.

We may suspend or close an account that breaks our Acceptable use policy, gives false details or is linked to a restricted country or territory. You can ask us to close your account at any time.

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that breach. We are not responsible for loss that was not foreseeable when the contract was formed.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the goods.

We supply items for private use. We are not liable to you for loss of profit, loss of business or business interruption, or for changes Valve makes to Counter-Strike 2 or to Steam.

If an event outside our control, such as a Steam outage, a change Valve makes to trading, or an interruption at our delivery partner, delays your order, we tell you as soon as we can and do what we reasonably can to reduce the delay. If an item cannot be delivered within 24 hours, we refund it.

We use your personal data as set out in our Privacy policy.

If you are unhappy with anything about an order, email info@patinaskins.com. We acknowledge complaints within 1 business day and reply in full within 14 days. The process and where you can take a complaint next are in our Complaints policy.

These terms are governed by the laws of United Kingdom, and disputes may be brought before the courts of United Kingdom.

If you live in the United Kingdom or in an EU member state, you keep the protection of the mandatory consumer laws of the country where you live, and you can bring proceedings in the courts of that country.

We may update these terms. The version published when you place an order applies to that order. The date at the top of this page shows when the terms last changed.